Authentic Flamenco London

THE EXPERIENCE

What can I expect from Authentic Flamenco by the Royal Opera of Madrid?

A once-in-a-lifetime flamenco show full of passion brought from Spain by one of the best performing arts institutions in the world, the Royal Opera of Madrid.

Where is the experience located?

The event will take place at Porchester Hall, Porchester Rd, London W2 5HS, United Kingdom.

Does the experience take place in an indoor or outdoor venue?

The exhibition will be held in an indoor venue.

How long does the experience last?

The show will last approximately 65 minutes, but guests with VIP tickets can extend their experience and take photos with the artists after the performance.

Are food and drink available?

There will be a bar at the venue with both alcoholic and non-alcoholic drinks available for purchase.

Is the experience accessible for deaf people?

Yes. Although sound is highly important, there are also strong visual elements which can be enjoyed.

What accessibility options do we have for someone visually impaired?

A host will assist guests with accessibility needs.

Is the event accessible for those with disability needs?

Yes, a host will assist with all disability needs.

Which ticket types should I buy if I have a disability?

All the ticket types are wheelchair accessible, so you can choose the one you prefer.

Will there be strobe lights?

No, this event doesn’t use strobe lighting effects.

Are photos and videos allowed to be taken during the performance?

Photography and video without flash is allowed.

Will restrooms be available on site?

Yes.

Will cloakroom be available on site?

No.

Is there air conditioning?

Yes, the venue will have a good comfort temperature.

What can I bring or are the prohibited items at the experience?

Food or beverages brought from outside the venue, or anything that may disturb the other patrons, is prohibited in the experience.

Can I smoke or vape?

No, it is not allowed.

Lost and found?

Please, contact us if you’ve lost any of your belongings.

Do I have a dress code?

No, you can dress however you please.

Are strollers/prams allowed?

No, they are not allowed.

ACCESS

Do I need to wear a mask?

Mask use is not mandatory during the experience, but we highly encourage it for the safety and comfort of everyone.

Is vaccination mandatory to attend this experience?

Proof of vaccination is no longer required to access this event.

When should I arrive?

The show will be 60-70 minutes long. Doors will open 60 minutes prior to the start time on your ticket and we encourage guests to come at least 15 minutes before the start time especially if you would like to purchase drinks beforehand. The performance will start promptly at the start time. Doors and the bar will be closed once the performance begins. No late entry is permitted under any circumstances.

What happens if I arrive late?

No late entry is permitted under any circumstances.

Can I bring animals?

Only service animals are allowed.

Is there an age requirement?

All ages are welcome. Anyone under the age of 16 must be accompanied by an adult.

Is there parking available?

It is best to prioritize public transport or sustainable alternatives for this event. Porchester Hall is within short walking distance of Royal Oak, Bayswater and Queensway Tube stations, with multi-storey and on-street parking nearby.

TICKETS

Can I purchase a ticket at the event?

Tickets are available at the event for purchase, but we recommend buying tickets in advance. All tickets must be purchased through the app or website prior to arriving at the event.

Where can I get tickets?

On the Fever App, available on Google Play and Apple Store, and on the Fever website.

How do I book a ticket for my carer?

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket. Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket. Please keep in mind that you will have to show this, along with your tickets, to enter the venue.

Are refunds or reschedules allowed?

Refunds are not allowed, but reschedules to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

Do I need to print my ticket?

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Can I make a group booking?

If you would like to book for a group or you have any special request, please use this form.

I can't find my ticket. What can I do?

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.